Unmatched Oracle Support Service
From an Oracle Platinum Partner

  • Month to Month Contract
  • On-Premise or Oracle Cloud
  • Troubleshooting
  • Health Checks
  • Back-Ups/Patching
  • Proactive Monitoring
  • Access to Senior Level Consultants (Certified Experts) for continued optimization and thought leadership

We offer technical expertise and operational excellence to assist our customers to manage their Oracle products and by doing so, avoid the costly hiring and retention of full-time qualified technical resources. Working with Eclipsys, our customers acquire a wide range of skills for Oracle hardware, middleware and applications, providing them with access to the right skills at the right time.

Eclipsys Support Service Success Factors:

  • Single source for all Oracle support issues
  • Canadian based resources
  • Deep technical knowledge across ALL Oracle products
  • Rapid issue identification and resolution
  • Access to proactive Oracle experts/thought leaders
  Eclipsys “Break Fix”
Standard Support
Eclipsys “White Glove”
Elite Support
Support Hours 24/7 24/7
Health Checks
Proactive Monitoring
Live Support Team
Additional Bank of Hours (add-on)
Senior Consultants
at no extra cost